Support

Photos do not appear

Open Android Settings, find Lazy Calories permissions, and review Photos and videos access. On newer Android versions, you can add selected photos without granting access to the full library.

An AI estimate fails

Check your connection and Plan & AI Allowance in app settings. A clear photo, useful meal context, or a shorter text description can help. You can always enter calories manually.

Health data is missing

Open the Health Connect section in settings and review permissions. Lazy Calories needs the individual permissions for calories, weight, and nutrition sync. You remain in control of these permissions in Health Connect.

Backup or restore

Use Downloads/LazyCalories or choose a custom folder in Backups before creating a ZIP. Files contain meal and profile records and photo references, but no photo files. Format 5 also includes the random app ID used for AI limits. Keep backups private because they are not encrypted. A restore replaces current records and restores the saved ID; older backups keep the current ID. Devices using the same ID share its allowance.

Android may recover the ID and backup settings after reinstalling, depending on your settings and an available backup. This does not recover meal records or guarantee recovery. Re-select a custom backup folder if Android has not retained access. If a restore is interrupted, reopen the app so it can finish before hosted AI resumes. Google Play still verifies subscription purchases.

Pro or billing

Use Plan & AI Allowance to refresh purchase status or open Google Play subscription management. Pending purchases activate only after Google Play confirms payment.

Delete data

See the deletion controls for local data, backups, Health Connect records, subscriptions, and hosted usage records. Do not email photos, health data, or purchase tokens.